Bob Phibbs

Retail Motivational Speaker

Speaker Profile

Bob Phibbs is an internationally recognized business strategist, customer service expert, sales coach, author of three books, and motivational business speaker. In 1994, Phibbs founded his retail consulting company, The Retail Doctor, and created SalesRX, a strategic and done-for-you virtual training. The firm specializes in working with retailers and brands who want to sell their merchandise more profitably. His clientele has included many of the Fortune 500, Aramark, Bernina, Brother, Hunter Douglas, Land O’Lakes, Lego, MasterCard, Omega, Paul Mitchell, Poolcorp, T-Mobile, Trek, Vera Bradley, and Yamaha.

One of the top retail influencers of 2018 and a Top Voice on LinkedIn, Phibbs is also an American Express merchant advisor, IBM retail futurist, and RetailWire BrainTrust partner. He hosts Tell Me Something Good About Retail, the #1 podcast for retailers who want to grow their business.

Phibbs has appeared on ABC, Fox, MSNBC, PBS and he and his work have been featured in articles in Entrepreneur, The New York Times, and The Wall Street Journal. He performs business makeovers for the Los Angeles Times and is a member of the National Speakers Association.

With over 30 years of experience beginning in the trenches of retail and extending to senior management positions, Phibbs has been a corporate officer, franchisor, and entrepreneur. He received the highest increase in sales from South Coast Plaza, at that time the highest-grossing mall in the USA. He has worked with over a thousand retail executives and entrepreneurs to grow margins, improve customer service, and train employees.

In 2020, he earned the speaking profession’s highest earned designation, the CSP®, Certified Speaking Professional™, achieved by less than seven percent of speakers worldwide. Phibbs was awarded World Retail Forum’s Innovation Leadership Award 2020 in recognition of his efforts to help retail recover stronger from COVID-19 through his online training platform SalesRX and relentless messages of hope.

Presentation Summary
Being Brilliant On The Basics

Retail has always been about execution. You can do a great job with one customer but how to do it every time so they choose you over a competitor? Join Bob Phibbs, the Retail Doctor as he unlocks how to become the store of choice, the trends propelling retail, and how to increase your incremental sales. You'll leave with a way to build hope in yourself and your crew for the new possibilities in 2021.

Amanjyot (AJ) Munday

Garrison Wynn

Influence Specialist

Speaker Profile

With talents that established him as a Fortune 500 leader and professional stand-up comedian, Garrison Wynn, CSP, fuses comic timing and research to deliver motivational business expertise. For 24 years, he has given keynote presentations to clients (such as American Express, ExxonMobil, The National Convenience Store Association, and TribalHub) at corporate and association events. He is an Amazon #1 bestselling author who has been a weekly contributor to the Washington Post and featured in Forbes and Inc. magazines.

In his teens he debuted the world’s first console video gaming system (Odyssey) with baseball legend Hank Aaron and as a young man spent six years touring comedy clubs with the top names in the business. He went on to become the youngest department head in a Fortune 500 company’s history and developed and marketed products that are still being sold in 30 countries.

Presentation Summary
Innovative Influence

Change is Mandatory. Stress is Optional.

  • Drive and embrace change
  • Get buy-in and show value
  • Attract and keep top talent

Innovation fuels this research-driven, highly entertaining session, customized to provide the influence tools you need to communicate value effectively. By the session’s end, Tribal leaders, C-store managers, vendors, and cashiers acquire the insight and strategy to create a sustainable, disruption-proof culture. Whether you’re riding a new trend or shaking off past challenges, you can create the kind of influence that not only drives change, it makes your organization attractive to customers and today’s top talent … so you never stop getting better!

Keynote segments include 

  • Dealing with difficult people
  • What the most influential leaders do differently
  • Making better decisions quickly/consistently
  • Creating employee and customer engagement
  • How to get buy-in (getting people to listen and agree)
  • The leading cause of stress (and how to overcome it)
  • Action and adaptability create opportunity

Scott Allen

Tom Teesdale

Vice President of Marketing

Speaker Profile

Mr. Teesdale joined ilani as the Vice President of Marketing in 2016. ilani, is the Pacific Northwest premier gaming, dining, entertainment, and meeting destination. With nearly 400,000 total square feet, ilani includes 100,000 square feet of gaming space with more than 2,500 slots and 75 gaming tables; 15 different restaurants, bars, and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances.

Mr. Teesdale has an impressive track record of driving increased market share, revenues, and profitability within the gaming industry, and his experience in developing and executing marketing and communications initiatives and customer loyalty programs has been critical in achieving results.

Mr. Teesdale has held previous positions in other markets with Ameristar and Penn National Gaming as Vice President of Marketing. Mr. Teesdale is a graduate of the University of Missouri and has more than 30 years of successful casino operations, management, and marketing experience.

Presentation Summary
Best Practices in Guest Loyalty

Mr. Teesdale will present proven best practices and evolving solutions in guest loyalty. This presentation builds an understanding of a multi-channel approach in using your guest data to incent visitation and drive incremental revenue to achieve year-over-year same-store sales.

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— Pacific Time Zone —

  • 9:00 - 9:15 am: Welcome, Bob Iyall
  • 9:15 - 10:15 am: Speaker 1 (presentation and Q&A)
  • 10:15 - 10:25 am: Morning Break
  • 10:25 - 11:25 am: Speaker 2 (panel presentation and Q&A)
  • 11:25 - 12:00 pm: Lunch Break
  • 12:00 - 1:00 pm: Speaker 3 (presentation and Q&A)
  • 1:00 - 1:10 pm: Afternoon Break
  • 1:10 - 2:10 pm: Speaker 4 (presentation and Q&A)
  • 2:10 - 2:20 pm: Afternoon Break
  • 2:20 - 3:20 pm: Speaker 5 (presentation and Q&A)
  • 3:20 - 3:30 pm: Wrap up, Bob Iyall

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